Incident response tools are necessary for any organization that is at risk for a cyber attack. Here are five key considerations for your incident response and containment services. 

incident response tools

Overview: Why are Incident Response Tools Needed?

Security incidents are a major problem faced by businesses globally. In an ever-expanding digital world, security incidents have become inevitable. That’s why it’s important to have incident response tools ready to contain any cyber events. 

Such events can damage your business by affecting your public-facing core infrastructure. It can lead to frustrated customers, poor reviews, negative publicity, impact on sales, etc. It can erode the credibility of your organization and severely impact your business.

In addition to this, security incidents can have significant monetary impact also. The average cost of a 15-minute outage due to security incidents can be $84,000 which can have serious financial impact on your business. These costs do not factor in the lost revenue for the duration of outage. Here’s a way to calculate the cost of downtime to you business.

Businesses globally need a more comprehensive and fool-proof incident response plan to counter the growing security incidents. You will need flexible and a reliable incident response service that resolve security incidents faster by keeping all the relevant stakeholders in the loop.

How Do Incident Response Tools Work?

Incident response and containment tools considerably reduces your time and resources needed to handle and resolve security incidents.

You can analyze and remediate network events and threats that are generally missed due to lack of internal resources. Incident response services and tools provides the team flexibility in automatic escalation, monitoring the security incident, and collaborating tools which helps them to deal with and resolve the security incidents quickly.

An effective incident response tool allows you to handle any security incident in a better and faster manner compared with managing the incident without them. You can set up automatic alerts and customizable notification retry and escalation rules, which will allow you to escalate the alerts to the concerned stakeholder till the security incident is resolved and closed.

It also lets you decide the nature of alerts and information which can be communicated to different hierarchy of stakeholders within the organization. When an incident is resolved, the incident response tools automatically closes the alert.


Incident response and containment tools work with existing security controls to collect the necessary insights for response through system logs, NetFlow, identity information, etc. to evaluate all security related threats across your network environment.

These tools can easily identify threats related to phishing, malware infections, password attacks, data leakages, internal abuse and misuse of privileges, etc.  A good and effective incident response tool should do the following:

  • Provide you instant notification and alerts on all security incidents or events which are significant and worthy of response efforts.
  • Investigate the security incidents and their cause using detailed and forensic artifacts.
  • Remediating any security incidents through tools like quarantine, patching, re-imaging, or adjusting security controls.

There are three A’s in incident response which are important and define the effectiveness of any incident response plan. These three A’s are:


The most basic thing is to have a good incident response plan in place. Once the tools are in place, they can be customized based on your requirements.


The incident response plan should be able to attribute the source of attack which will provide you with a fair idea of the attacker’s intention. It should have real-time threat intelligence.


You may have an excellent incident response plans but they need to be executed by an efficient user. The incident response team should be trained and made aware on the different aspects of incident response tools which will capacitate them to implement it effectively. 

Key Considerations for Incident Response Planning

It is important to have the best incident response services and plans in your organization for dealing with any sudden security incident. In order for your incident response plan to be effective, you must consider the following aspects:

Involvement of Senior Management

Any incident response plan and tool should be supported by the senior management of your organization. This will ensure that the incident response tools are fully understood and owned by the senior management. They can also support in recruiting the best talents for your response team which can greatly enhance the effectiveness of your incident response tools and plans.

Intensive Testing

Incident response plans should be intensively tested before being rolled out. You can conduct planned or unplanned security drill to assess the effectiveness of the tool in dealing with security incidents. This drill also lets you understand the preparedness of your team for handling sudden security incidents. Based on the outcome of this drill, you can make necessary changes to your incident response tools before rolling them out across the organization.

Detailed and Flexibility

An effective incident response plan should provide you the ideal combination of being detailed and being flexible at the same time. the tools should consist of specific and precise actionable steps which the incident team needs to carry out during a security incident.

However, at the same time, it should not be become too rigid and provide flexibility to the team. Rigid plans and incident response tools can make it difficult for the team to deal with unexpected situations. Ideally, the incident response plans and tools should be regularly reviewed to consider its effectiveness against new types of security threats being faced by your industry.

Clear Communication Channels

The incident response plan and the tools to be used should clearly establish the communication channels to be used in case of a security incident. The different aspects pertaining to communication like whom the incident team should communicate with, which communication channels have to be used, and what information has to be communicated, needs to be clearly defined.

The nature of information to be communicated to different levels and hierarchy should also be defined in the incident response plan. Though this is an important aspect of incident response planning and use of incident response tools, it remains ignored in most incident response plans.

Know Your Stakeholders

You should clearly know and document the key stakeholders who should be informed and involved in case of a security incident. The type of stakeholders to be informed and involved can keep changing based on the nature of security incident. Some of the key stakeholders can include managers, senior management team, partners, customers, etc.